Privacy Policy

1. Who We Are

Data Controller:
Design & Bespoke Machining Solutions LTD
Registered in England and Wales & Scotland
Company number: 16935848
Registered office: 2 Private Road 8 Colwick Industrial Estate NG4 2JX

Contact details:
Email: Luke@DBMSolutionsUK.com
Telephone: 07904800022

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us

• Name

• Company name

• Billing and delivery address

• Email address

• Telephone number

• Payment and invoicing details

• Technical drawings, specifications, or files you submit

• Any correspondence you send to us

2.2 Information We Collect Automatically

When you use our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited and time spent on the website

• Referral source

This information does not normally identify you directly but may be considered personal data under UK GDPR.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and manage our website

• To respond to enquiries and provide quotations

• To process and fulfil orders for goods and machining services

• To manage payments, invoices, and accounts

• To communicate with you about orders or services

• To comply with legal and regulatory obligations

• To improve our website, products, and services

• To prevent fraud and maintain security

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

• Contract: where processing is necessary to perform a contract with you or take steps at your request before entering into a contract

• Legal obligation: where required to comply with UK law (e.g. tax and accounting requirements)

• Legitimate interests: to operate, improve, and protect our business, provided those interests are not overridden by your rights

• Consent: where required, such as for marketing communications or non-essential cookies

5. Marketing Communications

We may send you marketing communications where:

• you have given explicit consent; or

• you are an existing customer and the marketing relates to similar goods or services, in accordance with the Privacy and Electronic Communications Regulations (PECR).

You may opt out of marketing communications at any time by:

• using the unsubscribe link in our emails; or

• contacting us directly.

6. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary, including:

• Payment service providers

• Courier and delivery companies

• IT and website hosting providers

• Professional advisers (e.g. accountants, legal advisers)

All third parties are required to respect the security of your personal data and process it in accordance with the law.

We do not sell your personal data.

7. International Data Transfers

We do not knowingly transfer personal data outside the UK.

Where any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

8. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy, including:

• Order, invoicing, and accounting records: up to 6 years

• Enquiry and quotation records: up to 2 years

• Marketing records: until consent is withdrawn

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data ("right to be forgotten")

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Information Commissioner's Office (ICO)

ICO contact details:
Website: https://ico.org.uk
Telephone: 0303 123 1113

10. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience.

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Data Security

We take appropriate technical and organisational measures to protect personal data against:

• unauthorised access

• loss

• misuse

• alteration or disclosure

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email address]

This Privacy Policy should be read together with our Terms and Conditions and Cookie Policy.